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FAST & RELIABLE SHIPPING
We know you're excited to start your journey with PatchCo Appetite Control Patches. We process and ship orders quickly so you can begin seeing results as soon as possible.
Standard Shipping: 6-13 business days
1. SHIPPING TIMELINE
1.1 Processing Time
Order Processing: 1-3 business days
Once you place your order:
- Day 1: Order received and payment verified
- Day 1-2: Order processed and packed
- Day 2-3: Shipped and tracking number sent to your email
💡 Orders placed before 2 PM EST ship same or next business day (Monday-Friday)
1.2 Shipping Time
Standard Delivery: 6-13 business days (after processing)
Total time from order to delivery:
- Fastest: 7 business days (1 day processing + 6 days shipping)
- Average: 10 business days (2 days processing + 8 days shipping)
- Longest: 16 business days (3 days processing + 13 days shipping)
Business days = Monday through Friday (excluding holidays)
1.3 What Affects Delivery Time?
Faster Delivery (6-8 days):
- Orders to major cities
- East Coast / Central US
- Orders placed early in the week
Longer Delivery (10-13 days):
- Rural or remote areas
- West Coast / Alaska / Hawaii
- Orders placed Thursday-Sunday (processed Monday)
- Holiday periods
2. SHIPPING COSTS
2.1 FREE SHIPPING
✅ All orders qualify for FREE standard shipping
No minimum purchase required. Every order ships free.
2.2 Expedited Shipping (Coming Soon)
We're working on adding expedited shipping options:
- 2-3 day shipping
- Overnight shipping
Check back soon or email support@patchco.com for updates.
3. SHIPPING DESTINATIONS
3.1 Domestic Shipping (USA)
We ship to all 50 states:
Continental US: 6-10 business days
Alaska & Hawaii: 10-13 business days
US Territories: 10-15 business days
We ship to:
- All residential addresses
- PO Boxes (USPS only)
- Military addresses (APO/FPO/DPO)
- Business addresses
3.2 International Shipping
Currently available to:
- Canada: 10-15 business days
- United Kingdom: 10-18 business days
- Australia: 12-20 business days
- European Union: 10-18 business days
International shipping costs:
- Canada: $9.95
- UK/EU: $14.95
- Australia: $16.95
International customers are responsible for:
- Customs duties and taxes
- Import fees
- Customs clearance delays
💡 Tip: Check your country's import regulations before ordering.
3.3 Where We Don't Ship
We currently cannot ship to:
- Russia
- Countries under US trade embargo
- Areas with shipping restrictions
4. ORDER TRACKING
4.1 How to Track Your Order
You'll receive tracking information via email within 1-3 business days of placing your order.
Tracking email includes:
- Tracking number
- Carrier name (USPS, UPS, FedEx, or DHL)
- Direct link to track your package
- Estimated delivery date
4.2 Where to Track
Option 1: Email Link
- Click the tracking link in your shipping confirmation email
Option 2: Carrier Website
- USPS: https://www.usps.com/
- UPS: https://www.ups.com/
- FedEx: https://www.fedex.com/
- DHL: https://www.dhl.com/
Option 3: Contact Us
- Email: support@patchco.com with your order number
4.3 Tracking Status Updates
"Label Created"
- We've created your shipping label
- Package is being prepared
- Not yet picked up by carrier
"In Transit"
- Package is on its way to you
- Moving through carrier's network
"Out for Delivery"
- Package is on the delivery truck
- Should arrive today
"Delivered"
- Package has been delivered
- Check your mailbox/porch
"Exception" or "Delayed"
- Temporary delay (weather, high volume, etc.)
- Usually resolves within 1-2 days
- Contact us if delay exceeds 3 days
5. DELIVERY INFORMATION
5.1 Delivery Method
Standard delivery includes:
- Delivery to your address
- Signature not required (unless specified)
- Left in secure location (porch, mailbox, etc.)
For security: Carriers may leave packages at front door, mailbox, or with building management (apartments).
5.2 Someone Must Be Home?
No signature required for standard shipping.
Your package will be delivered even if you're not home. The carrier will:
- Leave it at your door
- Place it in your mailbox (if it fits)
- Leave with building management (apartments)
- Leave delivery notice if unable to deliver
5.3 Delivery Issues
Package says delivered but you didn't receive it?
-
Check all possible delivery locations:
- Front door, back door, side entrance
- Mailbox
- With neighbors
- Building management (if apartment)
- Garage, porch
-
Wait 24 hours (sometimes marked delivered early)
-
Contact the carrier with your tracking number
-
Contact us at support@patchco.com if not resolved in 48 hours
Purchased Shipping Protection ($1.99)?
- We'll send a replacement immediately
- No waiting for carrier investigation
No Shipping Protection?
- We'll work with carrier to investigate
- Replacement or refund once carrier confirms loss
- Processing time: 7-14 days
6. SHIPPING PROTECTION
6.1 What Is Shipping Protection?
Optional insurance for your package:
Cost: $1.99 per order
Covers:
- Lost packages
- Stolen packages (porch pirates)
- Damaged items in transit
- Delivery errors
6.2 How It Works
If something goes wrong:
- Contact us at support@patchco.com
- Provide your order number and issue details
- We send a replacement immediately (no waiting)
- No complicated claims process
Worth it?
- Your order: $34.95+
- Protection cost: $1.99
- Peace of mind: Priceless
87% of our customers add shipping protection.
6.3 Without Shipping Protection
If you choose not to add protection:
- Lost/stolen packages must go through carrier investigation
- Resolution time: 7-14 days
- Replacement/refund after carrier confirms
- More waiting, more hassle
7. SHIPPING CARRIERS
7.1 Which Carrier Will Ship My Order?
We use multiple carriers to ensure fast, reliable delivery:
USPS (United States Postal Service)
- Most common for standard orders
- Delivers to PO Boxes
- Good for residential areas
UPS (United Parcel Service)
- Used for some standard orders
- Reliable tracking
- Fast delivery to major cities
FedEx
- Used for select orders
- Excellent tracking
- Fast delivery options
DHL
- Used for international orders
- Global shipping expertise
You cannot choose your carrier. We select the best carrier for your location to ensure fastest delivery.
7.2 Carrier Contact Information
USPS:
- Phone: 1-800-ASK-USPS (1-800-275-8777)
- Website: usps.com
UPS:
- Phone: 1-800-742-5877
- Website: ups.com
FedEx:
- Phone: 1-800-463-3339
- Website: fedex.com
DHL:
- Phone: 1-800-225-5345
- Website: dhl.com
8. ORDER CHANGES & CANCELLATIONS
8.1 Can I Change My Shipping Address?
Before shipment:
- Email support@patchco.com immediately
- Include your order number and new address
- We'll update it if not yet shipped
After shipment:
- Contact the carrier directly with your tracking number
- They may be able to redirect (fees may apply)
- Or refuse delivery and it will return to us for reshipment
8.2 Can I Cancel My Order?
Before shipment (1-3 days after order):
- Email support@patchco.com with your order number
- We'll cancel and refund immediately if not yet shipped
After shipment:
- Order cannot be cancelled
- You can refuse delivery (package returns to us)
- Or accept delivery and return within 90 days
8.3 Can I Add Items to My Order?
No, we cannot add items to an existing order.
If you forgot something:
- Place a new order (still ships free!)
- Both orders may arrive separately
9. SPECIAL CIRCUMSTANCES
9.1 PO Box Delivery
Yes, we ship to PO Boxes!
- USPS only (UPS/FedEx cannot deliver to PO Boxes)
- Same delivery timeline: 6-13 business days
- Include your PO Box number in shipping address
Format:
[Your Name]
PO Box [Number]
[City], [State] [ZIP]
9.2 Military Addresses (APO/FPO/DPO)
Yes, we ship to military addresses!
- USPS only
- Same free shipping
- Delivery time: 10-15 business days
- No international fees (treated as domestic)
Format:
[Rank] [Full Name]
[Unit/CMR]
APO/FPO/DPO [State] [ZIP+4]
9.3 Business Addresses
Yes, we ship to businesses!
- Same delivery timeline
- Company name included on label
- Delivered during business hours
- May require signature at some businesses
Format:
[Your Name]
[Company Name]
[Address]
[City], [State] [ZIP]
9.4 Apartment/Condo Delivery
Tips for apartment delivery:
- Include apartment number in address line
- Add building name/number if applicable
- Include gate code in delivery notes (if safe)
Format:
[Your Name]
[Street Address] Apt [Number]
[Building Name/Number] (optional)
[City], [State] [ZIP]
9.5 Hotels & Vacation Rentals
Shipping to temporary locations:
- Contact the hotel/rental first to confirm they accept packages
- Include your name and check-in/check-out dates
- Add "Guest - Arriving [Date]" to delivery notes
- Call hotel upon arrival to confirm they have your package
Not recommended unless you'll be there 6-13+ days.
10. HOLIDAYS & PEAK SEASONS
10.1 Holiday Shipping Delays
Expect longer delivery times during:
- Christmas/New Year (Dec 15 - Jan 5)
- Thanksgiving week
- Black Friday/Cyber Monday
- Valentine's Day
- Mother's Day
During peak seasons:
- Add 2-5 days to standard delivery time
- Order early to ensure delivery
- Carriers experience high volume
10.2 We Don't Ship On:
US Federal Holidays:
- New Year's Day
- Martin Luther King Jr. Day
- Presidents' Day
- Memorial Day
- Independence Day
- Labor Day
- Columbus Day
- Veterans Day
- Thanksgiving Day
- Christmas Day
Orders placed on holidays ship the next business day.
10.3 Weather Delays
Severe weather may cause delays:
- Hurricanes
- Snowstorms
- Floods
- Natural disasters
We have no control over weather-related delays. Carriers will deliver as soon as it's safe.
11. SUBSCRIPTION ORDERS
11.1 How Subscription Shipping Works
First order: Ships within 1-3 business days
Recurring orders: Ship automatically based on your schedule:
- Every 30 days
- Every 60 days
- Every 90 days
You'll receive:
- Shipping notification email each time
- Tracking number for every shipment
- Charged on shipping date
11.2 Changing Subscription Shipping
To modify your subscription:
- Log into your account
- Or email support@patchco.com
You can change:
- Shipping frequency
- Shipping address
- Next ship date (skip or delay)
Changes must be made at least 3 days before next ship date.
12. INTERNATIONAL SHIPPING DETAILS
12.1 Customs & Duties
International customers are responsible for:
- Customs duties
- Import taxes
- VAT (if applicable)
- Customs clearance
These fees are:
- Determined by your country
- Collected by customs (not by us)
- Paid by you upon delivery or clearance
We cannot:
- Predict exact customs fees
- Pay customs fees on your behalf
- Mark items as "gift" to avoid fees
12.2 Customs Delays
International packages may be delayed by customs:
- Standard customs processing: 1-5 days
- Random inspections: 3-10 days
- Peak seasons: 7-14 days
Customs delays are beyond our control.
12.3 International Tracking
Tracking updates may be limited once package enters your country:
- US tracking works until package leaves USA
- Local carrier takes over in destination country
- May see gap in tracking updates
- Contact local postal service for updates
12.4 Refused Packages
If you refuse delivery to avoid customs fees:
- Package returns to us
- You are responsible for return shipping cost
- No refund issued
- We may charge restocking fee
Note: Customs fees are non-refundable even if you return the product.
13. LOST OR DAMAGED PACKAGES
13.1 Package Marked Delivered But Not Received
Follow these steps:
Day 1:
- Check all possible locations
- Ask neighbors
- Check with building management (apartments)
- Verify delivery address on tracking
Day 2:
- Contact carrier with tracking number
- File claim with carrier
Day 3:
- Email us at support@patchco.com
- Include order number and tracking number
With Shipping Protection:
- Skip all that. Email us. We send replacement immediately.
13.2 Damaged Package
If package arrives damaged:
-
Take photos of:
- Damaged box/packaging
- Damaged product (if applicable)
- Shipping label
-
Email photos to support@patchco.com within 48 hours
-
We'll send replacement immediately
Don't throw away the damaged package until we confirm receipt of your email.
13.3 Carrier Investigation
Without shipping protection, carrier must investigate lost packages:
USPS Investigation:
- File claim: usps.com/help
- Timeline: 7-14 days
- We can file on your behalf
UPS Investigation:
- File claim: ups.com/claims
- Timeline: 5-10 days
- Requires detailed information
FedEx Investigation:
- File claim: fedex.com/claims
- Timeline: 5-10 days
- Photos may be required
Once carrier confirms loss/damage:
- We issue replacement or refund
- You don't pay anything
14. ADDRESS VERIFICATION
14.1 Accurate Address Is Critical
Please double-check your shipping address at checkout.
Common mistakes:
- Wrong apartment number
- Missing unit/suite number
- Old address autofilled
- Typos in street name
- Wrong ZIP code
We are not responsible for orders shipped to incorrect addresses provided by the customer.
14.2 Address Correction
If carrier corrects your address:
- They may charge address correction fee ($15-20)
- This fee is deducted from any refund if you return
- Provide accurate address to avoid this
14.3 Undeliverable Addresses
If your address is undeliverable:
- Carrier returns package to us
- We contact you for correct address
- We reship at no charge (first time)
- Subsequent reshipments: $5 fee
15. PACKAGE TRACKING TIPS
15.1 When to Start Tracking
Don't panic if tracking doesn't update immediately:
- "Label Created" may show for 1-3 days before first scan
- First scan usually happens when carrier picks up
- Some facilities don't scan until package reaches sorting hub
Give it 3 business days before contacting us.
15.2 Normal Tracking Progression
Typical tracking updates:
- Label Created (Day 0-1)
- Picked Up / Accepted (Day 1-2)
- In Transit (Day 3-8)
- Arrived at Local Facility (Day 8-10)
- Out for Delivery (Day 10-12)
- Delivered (Day 10-13)
15.3 Tracking Issues
"No tracking updates for 5+ days"
- Package may be moving but not scanned
- Contact carrier with tracking number
- Contact us if no resolution after 7 days
"Invalid tracking number"
- Wait 24 hours (may not be in system yet)
- Check for typos
- Contact us if still invalid after 48 hours
"Tracking says delivered but I don't have it"
- See Section 13.1 (Lost Packages)
16. FREQUENTLY ASKED QUESTIONS
Q: How long will my order take?
A: 6-13 business days after you place your order (including 1-3 days processing).
Q: Do you ship internationally?
A: Yes! To Canada, UK, EU, Australia, and select countries. See Section 3.2.
Q: How much is shipping?
A: FREE for all domestic orders. International varies by country ($9.95-$16.95).
Q: Can I track my order?
A: Yes! You'll receive a tracking number within 1-3 business days.
Q: Do you ship to PO Boxes?
A: Yes! Via USPS.
Q: What if my package is lost or stolen?
A: Add Shipping Protection ($1.99) for instant replacement. Without it, carrier must investigate (7-14 days).
Q: Can I choose my carrier?
A: No, we select the best carrier for your location.
Q: What if I need it faster?
A: Expedited options coming soon. Email support@patchco.com for updates.
Q: Can I change my shipping address after ordering?
A: If not yet shipped, yes! Email support@patchco.com immediately.
Q: What if my tracking hasn't updated?
A: Give it 3 business days. If still no updates, contact us.
Q: Do you ship to military addresses?
A: Yes! APO/FPO/DPO addresses ship free via USPS.
Q: What about customs fees for international orders?
A: You're responsible for all customs duties, taxes, and fees in your country.
17. CONTACT US
Questions about shipping?
Email: support@patchco.com
Subject: Shipping Question - Order #[Your Order Number]
Include:
- Your order number
- Tracking number (if you have it)
- Specific question or issue
Response time: Within 24 hours (usually faster)
Hours: Monday - Friday: 9 AM - 6 PM EST
Saturday: 10 AM - 4 PM EST
Sunday: Closed